Reasons why you may not be able to run our interactive keys:
A fast broadband connection is recommended to operate the keys satisfactorily.
Be patient on start-up!
With an average broadband connection, allow up to 45 seconds for the key to load. A correctly loaded key looks like this:
Many web browsers have pop-up blockers which can prevent the interactive content of our keys working (such as images opening in a new window). You may need to set your pop-up blocker to allow this content to display.
If a key is not operating for you, check the following:
- Do you have a good internet connection? Our keys won't work without an internet connection.
- Have you tried an alternative web browser? Although our keys should run on most modern browsers, including Chrome, Firefox, and Microsoft Edge, it's worth trying a different browser if you having difficulties.
- Are other Manaaki Whenua – Landcare Research Lucid keys (Coprosma Key, NZGrass Key, School Key, Weeds Key ) working for you? We are currently updating our keys to run without requiring a Java install, which has created a lot of difficulties with our users in the past. If any are not working for you, please notify us through the email contact address provided on the home page of each key.